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Lean Security

Terms of Service

Last updated: April 18, 2026

Terms of Service

Last Updated: April 5, 2026

These Terms of Service ("Terms") govern your use of the websites, products, and services (collectively, "Services") provided by Charles Green, LLC, operating as Lean Security ("Company", "we", "us", or "our").

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

1. Service Description

Lean Security provides security tools and frameworks including:

  • Email Watch: Automated collection and processing of DMARC aggregate reports, real-time dashboards showing email authentication status, AI-powered analysis and threat detection
  • Vendor Watch: Continuous vendor security monitoring, breach detection alerts, and compliance tracking
  • Lean Security Framework: Security methodology resources, canvas templates, and educational content

2. Account Terms

Eligibility

To use our Services, you must:

  • Be at least 18 years of age
  • Have the legal authority to bind yourself or your organization to these Terms
  • Provide accurate and complete registration information

Account Responsibilities

You are responsible for:

  • Maintaining the security of your account password
  • Keeping your credentials confidential
  • All activities that occur under your account
  • Reporting unauthorized access immediately to support@leansecurity.co

One free account is permitted per person or organization.

3. Subscription Plans and Billing

Free Trial

We offer a 14-day free trial of select features. No credit card is required to start a trial.

  • Subscriptions are billed in advance on a monthly or annual basis
  • Prices are listed on our website and may vary by product
  • We accept payment via credit card through Stripe
  • Annual subscriptions receive a discount as listed on the pricing page

Refund Policy

We offer a 30-day money-back guarantee on your first paid subscription. Refund requests must be submitted within 30 days of your initial payment.

Lifetime Access Purchases

For lifetime access purchases:

  • "Lifetime" means access for the lifetime of the product
  • Lifetime access includes all features available at the time of purchase
  • Future products or major new features may be offered separately
  • We reserve the right to discontinue products with 12 months notice
  • Lifetime purchasers will receive pro-rated refunds if a product is discontinued within 5 years

4. Acceptable Use Policy

You agree not to:

  • Monitor domains or systems you do not own or have authority to manage
  • Use the Services for any illegal purpose or in violation of any laws
  • Infringe on intellectual property rights of others
  • Send, upload, or distribute spam, phishing content, or malware
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Reverse engineer, decompile, or disassemble our software
  • Use automated tools to access the Services without permission
  • Interfere with or disrupt the Services or servers

5. Domain Verification and Monitoring

For products that monitor domains:

  • You warrant that you own or have authority to monitor all domains you add
  • You are responsible for configuring DNS records as instructed
  • We provide guidance but are not responsible for your DNS configuration
  • We are not liable for email deliverability issues resulting from your configurations

6. Data and Privacy

  • You retain ownership of your data
  • We use data as described in our Privacy Policy
  • We use Google Vertex AI for AI-powered analysis
  • Data retention varies by subscription tier as specified in your plan
  • We automatically delete data according to your plan's retention schedule
  • No internet transmission is 100% secure

Our Privacy Policy is incorporated into these Terms by reference.

7. Service Availability

  • We strive for 99.9% uptime but do not guarantee uninterrupted service
  • We may perform scheduled maintenance with advance notice when possible
  • We may modify, suspend, or discontinue Services with reasonable notice
  • We are not liable for any downtime or service interruptions

8. Intellectual Property

Our Content

All Lean Security content, software, and materials are owned by Charles Green, LLC and protected by copyright and intellectual property laws. This includes:

  • Website design and content
  • Product interfaces and features
  • Logos, trademarks, and branding
  • Documentation and educational materials
  • Framework templates and resources

Your License

We grant you a limited, non-exclusive, non-transferable license to use our Services for your internal business purposes. You may not:

  • Copy, modify, or distribute our content without permission
  • Remove proprietary notices from any materials
  • Use our trademarks without written consent
  • Resell or sublicense access to the Services

9. Third-Party Services

Our Services integrate with:

  • Google Cloud Platform and Vertex AI
  • Stripe for payment processing
  • Brevo for email delivery
  • PostHog for analytics

Your use of these integrations is subject to their respective terms. We are not responsible for third-party services.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Services will meet all your requirements
  • The Services will be error-free or uninterrupted
  • Our products will protect against all security threats
  • Results from using the Services will be accurate or reliable

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHARLES GREEN, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Business interruption or downtime
  • Cost of substitute services

TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE PRIOR 12 MONTHS OR $100 USD, WHICHEVER IS GREATER.

12. Indemnification

You agree to indemnify and hold harmless Charles Green, LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorneys' fees) arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any rights of third parties
  • Your violation of any applicable laws

13. Termination

Subscription Cancellation vs. Account Closure

  • Cancellation: Stops future billing; account remains active until the end of the billing period
  • Closure: Permanently deletes your account and data

User-Initiated Closure

  • Account is immediately deactivated
  • Active subscriptions are cancelled
  • 30-day grace period for reactivation
  • Permanent deletion after 30 days

Company-Initiated Termination

We may terminate your account for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Unresolved payment failures
  • Legal requirements
  • Service discontinuation (with pro-rated refunds)

14. Changes to Terms

We may update these Terms from time to time. For material changes:

  • We will provide 30 days notice via email and website posting
  • Continued use after changes constitutes acceptance
  • If you disagree with changes, you may close your account

15. Governing Law and Disputes

Jurisdiction

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts in Travis County, Texas.

Dispute Resolution

  1. Informal Resolution: Contact us first to attempt informal resolution
  2. Binding Arbitration: Unresolved disputes will be settled by binding arbitration under AAA Commercial Arbitration Rules
  3. Class Action Waiver: You agree to resolve disputes individually and waive the right to participate in class actions

16. General Provisions

  • Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement
  • Severability: If any provision is found unenforceable, the remaining provisions remain in effect
  • No Waiver: Failure to enforce any right does not constitute a waiver
  • Assignment: We may assign our rights; you may not assign without our consent
  • Force Majeure: We are not liable for delays due to circumstances beyond our control

17. Contact Information

If you have questions about these Terms:

  • Support: support@leansecurity.co
  • Legal: legal@leansecurity.co
  • Address: Charles Green, LLC, Lean Security, 1111B S Governors Ave STE 21617, Dover, DE 19904, United States

By using Lean Security, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.